IT

1. Log into Voicemail (VM). Click on button that looks like an envelope.

2. IF first time using VM, default password is 123123.
3. After logged in, phone will prompt to hear new messages (1), old messages (2), or mailbox options (0).
4. Press 0, and to reset pin, press #5.
5. Enter new pin in twice, each followed by the # key. 

Example: New pin enter = 1234 + #. Reenter pin: 1234 + #. Pin will be reset.