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Helpdesk 101

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Helpdesk 101

  • What personal information are you tracking?
  • I see a blue screen, what should I do?
  • I don't find my answer in the knowledge base, what should I do?
  • My PC's fan makes a strange noise...
  • What is a ticket? Is it the same as a request?
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  • Can I use email to reply to a ticket?
  • I created a ticket, when can I expect an answer?