Helpdesk 101
- What personal information are you tracking?
- I see a blue screen, what should I do?
- I don't find my answer in the knowledge base, what should I do?
- My PC's fan makes a strange noise...
- What is a ticket? Is it the same as a request?
- Keyboard shortcuts
- Can I use email to reply to a ticket?
- I created a ticket, when can I expect an answer?